Shipping, Exchange & Refund Policy
At KaïbooBébé, we want every parent to shop with confidence and joy. Please take a moment to review our shipping, exchange, and refund policies before placing your order.
Shipping Policy
We deliver All over Lebanon—including Beirut, Mount Lebanon, Tripoli, Saida, Zahle, and more—through our trusted logistics partner Wakilni.
- Delivery Time: 2–4 working days
- Delivery Fee: $5 flat rate
- Free Delivery: Orders above $100
- Cash on Delivery (COD): Available for all orders
- Order Updates: You will receive a confirmation email once your order is placed.
On the day of delivery, you’ll receive an SMS or WhatsApp message from our delivery partner to confirm the drop-off time. After delivery, Wakilni will send a message confirming that your order has been delivered and specifying the collected amount.
Exchange Policy
We understand that choosing the right size for your little one can be tricky. That’s why we offer exchanges within 3 days of delivery, provided the items are:
- Unused and unwashed
- In original packaging with tags attached
- Returned at the customer’s expense (unless the item was incorrect or defective)
For health and safety reasons, we cannot accept returns or exchanges on:
- Underwear & socks
- Bibs
- Pacifiers & feeding accessories
Refund & Store Credit Policy
Since we operate with Cash on Delivery (COD), refunds are only available in limited cases.
Refunds are issued if:
- The item received is defective, damaged, or incorrect.
For all other cases:
- We provide store credit instead of cash refunds.
- Store credit can be used on any future order and will be issued via WhatsApp or email.
Processing time:
- Refunds (eligible cases): within 7 business days after the returned item is received and inspected.
- Store credit: within 3 business days of receiving the returned item.
Note: To qualify for a refund or store credit, items must be unworn, unwashed, and in original packaging, and returned within 3 days of delivery.
Contact Us
For any questions about shipping, exchanges, or refunds, we’re here to help:
- WhatsApp: 78/773606
We’re here to make your shopping experience smooth and worry-free 